Before you order
Straight answers.
Setup, software, payments and the small print. Here’s what you should know.
How fast is setup?
Setup starts automatically the moment your payment is confirmed, and most servers are ready within minutes. We email your login details as soon as it is running. If anything delays it, you hear from us before you have to ask.
What can I run on it?
Development work, automation and scheduled tasks, data processing, VPN, remote desktop, and the software you already licence. You get full root access, so anything lawful that is yours to run.
What is not allowed?
Spam of any kind (including posting links or comments on other people's sites without permission), porn, phishing, malware, DDoS, carding, Tor exit nodes and copyright infringement. A copyright (DMCA) or abuse complaint must be dealt with within 12 hours. See our Acceptable Use Policy. We enforce this, which keeps the IPs clean for everyone.
Do you keep logs?
We keep what we need for billing and abuse handling, nothing more. We do not inspect your traffic.
Which Windows version?
Windows Server 2025, 2022, 2019 or 2016, your choice at order time. The licence is included in the price.
How do I manage my server?
From your dashboard you can see your login details, restart your server (or start it if it is switched off), open the console in your browser, and renew or cancel. For anything else, such as a reinstall, a password reset, reverse DNS or an extra IP address, open a support ticket and we will do it for you.
I cannot log in. What can I do?
Select Launch console on your server page. It opens the server's own screen in your browser, even when SSH or Remote Desktop is not working. If you have lost the password, open a support ticket and we will reset it.
Can I upgrade later?
Yes. Open a support ticket with the plan you would like. We confirm the price difference for the time you have already paid before anything changes.
How does renewal work?
Nothing renews automatically. We email you before your paid time ends, and you renew from the Billing section of your server, using your account balance or cryptocurrency. A server that is not renewed is switched off on its end date and deleted seven days later.
How do I pay?
Cryptocurrency (BTC, USDT, ETH and many others, handled by OxaPay), from your HostingBaba balance, or part balance and the rest in crypto. Choose 1 month, 3 months, 6 months or 1 year, paid in advance. Nothing renews automatically. We do not take cards or PayPal.
What is your refund policy?
You get a refund if your server is not delivered within 24 hours of payment, or if it does not work and we cannot fix it within 24 hours of you telling us. You choose to receive it in cryptocurrency or as account balance. A renewal made by mistake is reversed if you tell us within 24 hours. Otherwise, we do not offer refunds. See the Refund Policy.
How do I get support?
Open a ticket from your dashboard, or email support@hostingbaba.net. A real person reads it. We aim to reply within a few hours, not days.
Do you need my ID?
No. We need a working email address and payment. Nothing else.