Refund Policy

You get a refund if your server is not delivered within 24 hours, or if it does not work and we cannot fix it within 24 hours. Otherwise, we do not offer refunds.

When you get a refund

• Not delivered: if your server is not set up within 24 hours of your payment being confirmed, you get a full refund.
• Not working: if your server does not work as described and we cannot fix it within 24 hours of you telling us, you get a full refund during its first 14 days, and a refund of the unused time after that.
• Renewed by mistake: tell us within 24 hours of the renewal and we reverse it in full.
• Suspended by mistake: if we suspend your server in error, you get the unused time back.

How refunds are paid

You choose how to receive a refund:

• In cryptocurrency: we send the US dollar amount to a wallet address you give us, in USDT or the coin you paid with. The network fee for sending it is deducted.
• As account balance: added straight to your HostingBaba balance, with no fee, ready for new servers or renewals.

Every refund is reviewed by our team. We aim to pay within 3 business days of approving it.

No refunds

• Change of mind, or no longer needing the server.
• Servers suspended or closed for breaking our Acceptable Use Policy.
• Unused time in any other case than those listed above.

Account balance never expires while your account is open and can be used for new servers or renewals. Balance cannot be withdrawn or transferred to another account, except as a refund described above. If you close your account, any balance you have not used is lost, so use it first.

Asking for a refund

Open a ticket from your dashboard, or email support@hostingbaba.net from your account address, with the order reference. A person replies. If you disagree with our decision, ask us to look again.

Your legal rights

Nothing in this policy limits rights you have under the law where you live. If the law gives you a right to cancel, or to be refunded in a particular way, we will honour it.